1. Introduction
AgentsAbroad (“we”, “us”, “our”) is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our property listing and sales services.
Data Controller Details:
Company Name: Total Leader Ltd TA AgentsAbroad
Address: Total Leader Ltd, 12 Station Parade, Harrogate, HG1 1UE
Email: data.controller@agentsabroad.co
Phone: +44 (0)20 7993 0240
ICO Registration Number: Z3601028
2. Information We Collect
Personal Information:
- Name, address, telephone numbers, email address
- Property ownership details and documentation
- Financial information related to property transactions
- Identification documents (passport, driving licence)
- Communication records (emails, calls, messages)
Property Information:
- Property details, descriptions, and photographs
- Property location and access information
- Property value and pricing information
- Property condition and survey details
Technical Information:
- IP addresses and browser information
- Website usage data and cookies
- Device information and operating system
3. How We Use Your Information
We process your personal data for the following purposes:
Legitimate Business Interests:
- Listing your property on our professional portal
- Facilitating property viewings and sales
- Communicating with our network of qualified agents
- Arranging additional services (photography, floor plans, key holding)
- Managing our business relationship with you
Legal Obligations:
- Compliance with anti-money laundering regulations
- Property transaction legal requirements
- Tax reporting obligations
- Record keeping requirements
Consent:
- Marketing communications (where you have opted in)
- Sharing information with third parties for additional services
4. Information Sharing
We may share your information with:
Our Agent Network:
- Qualified professional agents in relevant countries
- Property portal partners
- Local property professionals
Service Providers:
- Professional photographers and surveyors
- Key holding services
- Legal and financial advisors
- IT service providers
Legal Requirements:
- Regulatory authorities
- Law enforcement agencies
- Courts and tribunals
- Professional bodies
5. International Transfers
As we operate internationally, your personal data may be transferred to countries outside the UK. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses
- Adequacy decisions
- Professional agent agreements with data protection clauses
6. Data Retention
We retain your personal data for:
- Active property listings: Duration of our agreement plus 2 years
- Completed transactions: 7 years (legal requirement)
- Marketing data: Until you withdraw consent
- Financial records: 7 years (legal requirement)
7. Your Rights
Under UK GDPR, you have the Right to:
- Access your personal data
- Rectify inaccurate data
- Erase your data (in certain circumstances)
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent
To exercise these rights, contact us at data.protection@agentsabroad.co
8. Security
We implement appropriate technical and organisational measures to protect your data, including:
- Encrypted sensitive data
- Access controls and user authentication
- Regular security assessments
- Staff training on data protection
9. Cookies and Website Analytics
Our website uses cookies to:
- Enable website functionality
- Analyse website usage
- Improve our services
You can manage cookie preferences through your browser settings.
10. Complaints
If you have concerns about our data processing, you can:
- Contact us directly at data.protection@agentsabroad.co
- Complain to the Information Commissioner’s Office (ICO)
- Website: ico.org.uk
- Phone: 0303 123 1113
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by email or through our website.
12. Contact Information
For any privacy-related questions or concerns:
- data.protection@agentsabroad.co
- +44 (0)20 7993 0240
- Total Leader Ltd, 12 Station Parade, Harrogate, HG1 1UE